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Quality is the sine qua non: In order to ensure maximum efficiency and effectiveness, OSTPL follows a stringent quality
At OSTPL, we are managing and maintaining our servers in state-of-the-art Data Center located in Florida, USA. Our servers are equipped with the Cisco Routers and other best performer components. Through our services and support we provide the best solution to all of our clients across the globe.
Our Internet Data Centers (IDCs) are modeled after Telco-grade facilities of Tier 1 service providers. Our IDCs have all of the security features and amenities one would find in a large service provider. Our Network Operations Center (NOC) is maintained 24 hours a day, 7 days a week, 365 days per year by our system engineers. Our NOC personnel monitors all systems, handles with e-mail and network abuse complaints, and provides telephone assistance to dedicated server and co-location clients.
IDC Location:
1100 East Hector St. - Lee Park, @ 10th Ave & Spring Mill Conshohocken, PA 19428. USA.
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Details of our data center: -
· OC3 connectivity with multiple T3 / T1 backup.
· 24/7 on-site network monitoring
· 13 GBPs of Bandwidth - Speeds several times greater than OC-48 from UUNet, DIGEX, CRL Net and BBN Planet
· Class A facility - Generation 5 Network Operations Centre
· Direct fiber optic connections
· Redundant Backbones for 100% uptime
· Cisco 12000 and Juniper M20 routers using BGP4 protocol 100Mbps Switches
· Gigabit Ethernet Internal Backbone
· APC UPS power back-up, diesel back-up generator
· Other companies in datacenter - Akamai, Global knowledge, KPMG.
· We already host parts of TerraLycos and Microsoft XPERTZONE.
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Hardware
We use only brand name, high quality components, Copper (not aluminum) CPU Heat sinks, Certified Memory. This ensures a high level of reliability on the server hardware. Connected to 10/100 Ethernet ports.
Uptime
We virtually have a near 100% up time record. We don"t have any complex legal SLAs; our business is built on the years of reputation of high level of customer satisfaction from our existing customers. Today, nearly 50% of our new business comes from referrals by our existing customers. We understand the need of 100% uptime for our customer-base and we know that our customers will take their business elsewhere if we do not meet their up-time requirements.
Support
We provide 24-hour email support, and 24-hour phone support from India.
· Server Installation and Software errors are the customer’s responsibility and will be charged as estimated by us.
· Backup space can be provided on our backup server for storing backups
· No Control panel access be given for unmanaged servers
· Unlimited server reboots 24x7 |