Details of our data center: -

OC3 connectivity with multiple T3 / T1 backup.
24/7 on-site network monitoring
13 GBPs of Bandwidth - Speeds several times greater than OC-48 from UUNet, DIGEX, CRL Net and BBN Planet
Class A facility - Generation 5 Network Operations Centre
Direct fiber optic connections
Redundant Backbones for 100% uptime
Cisco 12000 and Juniper M20 routers using BGP4 protocol 100Mbps Switches
Gigabit Ethernet Internal Backbone
APC UPS power back-up, diesel back-up generator
Other companies in datacenter - Akamai, Global knowledge, KPMG.
We already host parts of TerraLycos and Microsoft XPERTZONE.

Hardware

We use only brand name, high quality components, Copper (not aluminum) CPU Heat sinks, Certified Memory. This ensures a high level of reliability on the server hardware. Connected to 10/100 Ethernet ports.

Uptime

We virtually have a near 100% up time record. We don"t have any complex legal SLAs; our business is built on the years of reputation of high level of customer satisfaction from our existing customers. Today, nearly 50% of our new business comes from referrals by our existing customers.  We understand the need of 100% uptime for our customer-base and we know that our customers will take their business elsewhere if we do not meet their up-time requirements.

Support

We provide 24-hour email support, and 24-hour phone support from India.
Server Installation and Software errors are the customer’s responsibility and will be charged at $85/hour or as estimated by us.
Backup space can be provided on our backup server for storing backups
No Control panel access be given for unmanaged servers
Unlimited server reboots 24x7

Data Security:

OSTPL will protect the confidentiality of its customers" information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of OSTPL, its partners, its employees and other customers of OSTPLIndia services. To protect the loss, misuse, and alteration of information that is collected from customers, OSTPL has appropriate physical, electronic, and managerial procedures in place.

Physical Security:

OSTPL takes security very seriously; we ensure a safe and productive Internet environment. OSTPL actively and automatically monitors all of our systems for attempts at breaching our security or the security of our customers, or attempts to access systems or resources that are not available for customers to use or access. We bring to you a robust network that delivers the speed, reliability and Security you need. A direct connection to multiple Internet backbones from Above net, WorldCom and Quest ensure your site can be accessed quickly from anywhere in the world. Redundant power supplies, standby servers, and 24/7 live monitoring keep your site secure and available. We update all security patches time to time to ensure adequate security. Weekly backups are on Terabyte Backup Server. We have IPF W Firewall protecting your entire network and Black ice Firewall for additional security.

The Data center: 24/7 manned and machines are constantly monitored. Located in the heart of PA Dark Fiber network with bandwidth coming in from multiple providers we have full IP Transit to the Internet Combination of outstanding peering relationships with mid-sized and smaller providers with gigabit-speed and full OC12 transit connections to carriers such as Sprint AT&T Above Net Level 3Network Bandwidth 13GBPs(=83 155mbps OC3s) Port speeds of up to gigabit are available Network equipment: We have a Cisco based network with Cisco Catalyst 2900 and 3500 series switches all connected to a gigabit Ethernet backbone. Hardware: Genuine Intel processors. Genuine Seagate, Quantum or Western Digital Hard drives.

Adaptive Transit:

Automated network management solution for optimizing Internet connectivity for Internet Service Providers (ISPs), e-businesses and other enterprises.
Internet express forwarding engine optimizes Internet connectivity by intelligently routing both requests and responses to the optimal connection to the Internet
Products and services make these intelligent Internet routing decisions based on local Internet connection load and local and global real-time Internet conditions
Automatically routing traffic away from poorly performing Internet connections Facilitate load-balancing based on bandwidth and other network costs to reduce
Products and services are based on proprietary Adaptive Transit technology developed and acquired by Akamai.Supported by real time monitoring services provided under an exclusive license arrangement with Akamai Technologies, Inc.

Support:

24 hours, 7 days a week on phone, email.
24 hours monitoring and intrusion detection
Firewall support optional
Special contacts for Reboots and emergencies